- General Terms & Conditions
To carry out an order, customer must be of legal age, 18 years old, or have the consent of a guardian.
Customer is equal to a physical person.
Incoming orders are answered with a written order confirmation via email.
Orders are binding from Chef Jungstedt AB’s side only after order confirmation has been received from the customer.
Chef Jungstedt AB reserves the right to refuse customer purchases. If a customer has placed an order by mistake, the customer must contact Chef Jungstedt AB immediately.
If an item is back-listed, the customer may re-order the item when it is in stock again.
Current payment options that can be offered through Stripe are card payment.
Card payment Chef Jungstedt AB accepts Visa, Mastercard and American Express. Card payment is made via an encrypted connection to Stripes’s payment exchange. With this payment method, an alternative delivery address is possible.
- Delivery time
Deviations may occur. In such cases, Chef Jungstedt AB contacts the customer.
Chef Jungstedt AB can not be held responsible for delivering sold out or expired products.
The shipping cost is always visible in the shopping cart.
- Delivery delay
Of course Chef Jungstedt AB will do everything they can to deliver customers orders as quickly as possible.
As a customer, you have the right to cancel a purchase in the event of an extensive delivery delay. (= 31 days)
Situations may arise that make it impossible for Chef Jungstedt AB to fulfil an order, for example if suppliers are unable to fulfil their obligations to Chef Jungstedt AB.
Chef Jungstedt AB reserves the right to disclaim compensation to the customer in such situations or in case of delivery delay.
Important! In rare cases, the post office neglects letters and packages. These packages will not be replaced by Chef Jungstedt AB, it will be up to the shipping supplier.
- Open Purchase / Right of Withdrawal
This means that you as a customer are entitled to a 14-day right of return, without special reason. The product must be returned in unchanged condition and in the original packaging.
Chef Jungstedt AB reserves the right to charge the customer if something should be missing.
The customer is responsible for return costs. Returns sent against “cash on delivery” are not redeemed.
Contact Chef Jungstedt AB before returning the product. As soon as Chef Jungstedt AB has received the item, customers’ money will be refunded.
9.1 Cancellation of course opportunity
In order for customers to have the right to claim money back when cancelling a live course opportunity, customers must cancel 14 days before the course is held.
If customer become ill or have been prevented and are unable to attend a course opportunity, within the 14 days, Chef Jungstedt AB will make sure to rebook customer course opportunities to a date that suits the customer. The money can not be claimed back.
Chef Jungstedt AB undertake to replace faulty or broken products at no extra cost.
Remember not to accept packages from Chef Jungstedt AB with visible defects – that may have affected the condition of the item the customer ordered.
In that case, make a complaint to the shipping company (in the nordic Posten/PostNord) directly at the delivery point and ask them to send the package back to Chef Jungstedt AB and write the reason for the return on the package. Then email firstname.lastname@example.org to inform about the complaint.
- Unredeemed packages
Keep in mind that the length of stay at Postnord has been shortened to 14 days!
Unredeemed packages are charged a fee, currently SEK 99. The fee is charged in arrears.
In the event of non-payment, the requirements for debt collection service are unconditionally forwarded. No exceptions are made.
- Personal data
Chef Jungstedt AB is responsible for ensuring that the personal data provided is handled in accordance with the Data Protection Ordinance (GDPR). Name, customer number, social security number (for certain payment options), address, e-mail address, telephone number and purchase history are registered for the purpose of completing the purchase, handling customer order, updating the status of customer order and delivering ordered goods, and fulfilling commitments in the customer club and for guarantees.
In order to deliver customer orders, information about name, address, e-mail and / or telephone number must be shared with the shipping company, in this case PostNord.
If a customer has chosen to subscribe to our newsletter, the customer email address will be shared with our service provider, in this case MailChimp. Customer information is shared so that Chef Jungstedt AB can use the service and thus keep customers updated with offers and relevant information.
Customers can always opt-out from email by unsubscribing from the link at the bottom of each newsletter.
Chef Jungstedt AB stores customer information for 18 months after the last interaction, then all order data in our system is anonymised. This means that Chef Jungstedt AB only retains information about transactions that cannot be linked to customer as a person, this for statistical purposes.
According to the Data Protection Ordinance, customer have the right at any time to obtain an extract from all information that Chef Jungstedt AB has registered about the customer, request correction if the information is incorrect or that the information is deleted.
If customer turn off cookies, customer will not be able to shop, as the shopping cart and login require cookies to work. How ever, the customer can look around the store without having cookies activated.